Scomat
| Earth Moving Equipment & Power Systems |
|
Scomat Ltée is the representative of Caterpillar® Products and Services
as well as for those of Perkins, Montabert, Arden, Same, Kipor, Fiori, Bitelli, Robin and Olympian. Visit SCOMAT website Earth Moving Equipment and Power Systems Business Unit offers quality products for the agriculture, building, construction, marine and power industries, backed up by superior product support. |
| Support |
| Qualified sales engineers are dedicated to their specialised range of products and offer
complete packaged solutions to customers' requests. The Sales Department is backed by a strong Product Support Department as customer service is recognised to be the key to long-term dealer/customer relationships. |
| Service |
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Service Department technicians are thoroughly trained using the latest diagnosis equipment,
tools and techniques. Workshop, transport and tooling facilities are all dedicated to fast and efficient troubleshooting and repair procedures, with an average of 30,000 man-hours sold per year. The department relies on an integrated software, the DCES (Dealer Channel Entry System), an information technology support system developed by Caterpillar® to manage service and parts on a day-to-day basis, thus ensuring an efficient service. The Service department has recently launched the "Hydraulic Cylinder Service" and a second servicing truck. |
| Service Information System (SIS) |
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The Service Information System is a PC-based library which offers instant access to
numerous Caterpillar® service information publications on DVD. These hi-tech tools are also
used by the Parts Department with a team of experienced staff. An average of 15,000 line items are monitored, with a total service percentage of 84% first fill at the counter. |
| Customer Support Agreements (CSA) |
| Customer Support Agreements (CSA) are tailor-made inspection and maintenance services. These are key elements to the success of a client's owning and operating costs |
Easy Hose
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| Customers opting for the Electrical Power Generation Emergency Agreement also benefit from a 24 hour emergency service. |
| Being part of the Hydraulic Hose Centre, this mobile workshop offers on site repairs of Hydraulic Hoses, thus minimising downtime. |
| Contact |
Grewals Lane, Les Pailles |
scomat@scomat.com |
+230 206 0444 |
+230 206 0440 |