| We expect every employee to |
- consistently display and be a role model for the following values, and
- consistently encourage subordinates and colleagues to live the values by reinforcing, coaching, counselling and
disciplining behaviour, as appropriate.
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CORPORATE VALUES
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Customer Focus
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- seeking customer feedback and acting upon it
- implementing customer-friendly procedures
- treating colleagues with respect and providing them with constructive feedback
- respecting deadlines
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Quality
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- committed to the development of subordinates through coaching, training and
performance appraisal
- displaying leadership skills
- producing work of consistent quality and projecting a quality image of self and company
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Integrity
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- acknowledging mistakes and not looking for scapegoats
- behaving in a consistent manner towards bosses, colleagues and subordinates
- respecting commitments and being true to one's word
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Profitability
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- setting challenging objectives, monitoring performance and taking corrective action in time
- conducting business in the most cost-effective manner
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Think Corporate
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- giving preference to value for money group products and services
- considering and discussing corporate implications of sectoral decisions
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