Customer Relations Representative
July 10, 2024 11:00 pm
Key Responsibilities
- Greet clients and visitors with a positive and helpful attitude.
- Answer phone calls in a professional manner and redirect them as necessary.
- Maintain the visitor’s registry and ensure all visitor procedures are adhered to.
- Attend to specific administrative needs of customers (internal & external) and third parties promptly and accurately.
- Ensure all queries and assistance requests are handled promptly and in accordance with established service standards.
- Monitor and maintain a high standard of service delivery that meets or exceeds customer expectations.
- Receive, sort, and distribute daily mail and deliveries.
Qualifications & Experience
- Minimum Higher School Certificate or equivalent.
- At least 2 years of relevant experience in a similar role.
Other Prerequisites
- Be conversant with MS Office Tools.
- Ability to work in a fast-paced environment and be multi-tasking.
- Good written and oral skills in English and French.
- Excellent interpersonal, administrative, and communication skills.
- Passionate about delivering exceptional customer service.
- Ability to organize workloads and meet deadlines consistently.
Contact
Human Capital Department