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Customer Service/Administrative Officer

February 14, 2025 11:00 pm

Reporting to the Manager of MS Home Solutions and based at our new showroom, the job incumbent will be mainly required to:

Key Responsibilities

  • Welcome visitors at the reception and manage incoming phone calls
  • Handle customer queries across multiple channels (phone, email, in-person)
  • Generate and track quotations and prepare invoices on ERP
  • Handle accounts receivable and payment of suppliers
  • Proactively communicate with clients regarding scheduled services and interventions
  • Maintain customer service reports and feedback tracking systems
  • Assist in labour resource planning and materials procurement when required
  • Manage daily attendance and leave application of work teams
  • Perform admin duties such as job creation, filing, and email correspondence

Qualifications & Experience:

  • Minimum HSC with the relevant qualification in Secretarial Studies from a recognized institution
  • At least 3 years of proven experience in a similar position preferably acquired in a contracting environment
  • Computer literate and fully conversant with MS Office

Other Requisites:

  • Self-organizer with the ability to work under pressure
  • Excellent communication, interpersonal and problem-solving skills

Contact

Human Capital Department

Email

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