Customer Service Officer

July 30, 2024 11:00 pm

Blychem Ltd, a company in the sales of Hygiene chemicals, Water treatment solutions, Irrigation supplies, Agro Chemical Products and Swimming Pool treatment is looking for a dynamic and self-motivated individual to join its existing team.

KEY RESPONSIBILITIES

  • Respond promptly to customer inquiries via phone & email.
  • Greet and assist visitors in a courteous and professional manner.
  • Handle customer complaints, provide appropriate solutions and alternatives within minimal time.
  • Record all customer complaints and submit report to management on a weekly basis.
  • Prose action plan and best ways to enhance customer experience.

QUALIFICATIONS & EXPERIENCE

  • HSC with good grades in English & French
  • At least 2-3 years working experience in a similar role.
  • Proficient in Ms office applications.

OTHER PREREQUISITES

  • A team player with good communication and Interpersonal skills.
  • Positive, proactive and dynamic personality with an eye for details.
  • Ability to work well in a fast-paced environment and under pressure.
  • Execution oriented, problem solver and process driven and focused on delivering results.

Contact

Human Capital Department