Strategic Management

• Develop and execute the IT Strategy of business units within the cluster
• Research, identify and evaluate new technology solutions and make appropriate recommendations to the management.
• Oversee the implementation and operation of IT systems, ensuring that end-user impact, training, quality among other elements are properly addressed and monitored.
• Develop and maintain appropriate business continuity plan.
• Develop and direct all cybersecurity safeguards to reduce the risk of breaches.
• Work closely with the Head of Departments and Managers with the goal to implement technologies to streamline company’s policies and rules.
• Assess, measure, track and communicate the organisation risk posture with respect to IT
• Develop, promote and oversee strategic relationships between internal IT resources and external entities, including vendors, partner organisations (outsourcer)

Operational Management

• Act as primary liaison for IT vision of business units of the cluster via regular written and in-person communications with the organization’s executives, department heads, and end users.
• Monitor performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.
• Define and communicate IT project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
• Benchmark, analyse, report on, and make recommendations for the improvement of the IT infrastructure and IT systems.
• Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems, equipment performance.
• Develop and oversee provision of end-user services, including help desk and technical support services.
• Develop and implement all IT policies and procedures and standards.
• Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs.

Team Management

• Manage and monitor the performance of the IT department and guide/mentor team members in achieving the objectives of the organisation
• Ensure that the responsibilities, KPIs and accountabilities for all team members are defined, communicated and understood
• Ensure that the department is staffed with competent & dedicated team members and ensure that there is a proper succession plan in place.
• Identify competency gaps, manage learning and development plans and provide opportunities to team members to learn and grow

Financial Management & Procurement

• Prepare IT budgets and monitor accordingly.
• Manage the budget and ensure best deals with regards to procurement and supply of IT solutions.
• Define and regular review IT purchasing process to ensure relevant controls are in place
• Review hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale.

• Degree in Technology and Management or relevant field;
• At least 8 or more years’ experience in IT and business/industry work experience including 5 years in a team management role;
• Strategic thinking, leadership, planning and communication skills;
• Experience in the manufacturing industry / industrial production will be an advantage;
• ITIL, PMP certifications will be an advantage;

• A self-starter able to work independently but comfortable working in a team environment, with strong interpersonal, written, and oral communication skills
• Proven analytical and problem-solving abilities, with ability to effectively prioritize tasks in a high-pressure environment
• Self – motivated, inquisitive, proactive, energetic and emanating strong positive attitude and energy
• Agility and ability to adapt to a changing business environment