Operations Manager – MS Home Solutions

December 15, 2023 11:00 pm

Reporting to the COO, the ideal candidate will be a highly customer-centric leader capable of articulating and implementing a compelling vision for an elevated customer experience in the B2C sphere.

Key Responsibilities

Conduct market research to analyze clients needs in the ‘domestic construction’ market segment
Identify potential market opportunities and devise strategies to grow revenue and profitability
Manage site teams profitably and ensure that projects are completed safely within budgets and time allowed
Prepare and submit business plan and annual budgets to Management
Recruit and select teams at operative & supervisory level for project execution
Devise incentive schemes with the Human Capital department to encourage staff retention
Define and track key performance indicators (KPIs) to measure performance of teams
Train operatives to increase efficiency and ensure cross-functional training
Devise a system to measure customer satisfaction and receive feedback
Set up an online platform to manage customers enquiries and requests for quotations
Evaluate the feasibility and potential risk assessment of projects
Promote a culture of entrepreneurship and encourage employees to generate and pursue innovative ideas

Qualifications & Experience

Master’s degree in management or a related field
5 years of experience in managing a startup or proven experience in the construction sector
Customer centric with exceptional project management and leadership skills
Excellent communication, negotiation, and presentation abilities
Strong networking and relationship-building skills
At ease with digital channels in designing an enhanced customer experience

Contact

Human Capital Department