Service Advisor

June 14, 2024 11:00 pm

Servequip Ltd is a company in the Maintenance and Rental of Material Handling Equipment, including Port cranes is looking for a dynamic and self-motivated individual to join its existing team.

KEY RESPONSIBILITIES

  • Administer, document and address customer request as per established procedures.
  • Provide first line customer support and advise on maintenance and repair requirements as per established procedures and customer requirements.
  • Plan, organize and coordinate the workshop planning for technical intervention based on availability of customer’s equipment and in house technical team.
  • Coordinate with the Spare Parts department for spare parts sourcing and availability.
  • Submit timely quotes to customers taking into account manpower and parts availability.
  • Monitor and review daily field reports submitted by the technical team and input on the ERP system.
  • Provide timely management reports for analysis and decision making.

QUALIFICATIONS & EXPERIENCE

  • Diploma in Mechanical Engineering or equivalent professional certifications.
  • 3-5-year(s) experience in a similar role preferably within a workshop environment.

OTHER PREREQUISITES

  • Excellent supervisory and problem-solving skills
  • Positive, proactive, and dynamic personality with an eye for detail.
  • Must be available to work odd hours and meet tight deadlines.
  • A team player with good communication and interpersonal skills.
  • Being a Self-starter and self-motivated is critical.
  • A driving license is essential for this position.

Contact

Human Capital Department