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Technology Support Officer

September 13, 2024 11:00 pm

Main Duties

  • To provide day to day IT support to users. & technical support assistance for enterprise applications.
  • To install OS, S/w applications and troubleshoot.
  • To assist in the development and implementation of IT assignments.
  • Provide technical support in resolving and troubleshooting technology problems & in completion of projects on time.
  • Answer and respond to users calls and emails relating to their technical issues.
  • Document all calls and emails relating to technical problems and inquiries in internal ticketing tool.
  • Assist the Supervisor – Technology Support in day-to-day activities.
  • Keep up to date on latest trends and solutions in technology aspects.
  • Provide technical support and assistance in running applications testing.
  • Ensure compliance of established procedures and guidelines.

Qualifications & Experience

  • Diploma/Degree in IT or Computer Science.
  • MCSE or MCSA or MCITP
  • A+ Certification H/w or S/w.
  • Certification in CompTIA, Microsoft, and/or ITIL will be a definite advantage.
  • Minimum 2 years relevant working experience.

Other Requisites

  • A can do, positive attitude, Dynamic, committed and proactive.
  • Good communication and analytical skills & Fluent in English and French
  • Ability to work on his/her own initiative and within a team environment.
  • Customer service oriented with a problem-solving attitude.
  • Excellent organization skills, with ability to systematize and prioritize.
  • Knowledge of Databases , Organized, systematic and rigorous.

Contact

Human Capital Department

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